Shop with confidence at Thos.Baker. If you're not absolutely delighted with your purchase, we are happy to make a return or exchange.
Unopened items returned in the original packaging within 14 days of receipt are eligible for a full refund in the form of the original tender. An original receipt or gift receipt is required for all returns and exchanges.
Returns without original receipt or with gift receipt will be refunded in the form of a store credit (unless we have a record of your purchase in our system). Cash and check refunds over $250 will be refunded by company check mailed to your address on file and may take up to 21 business days.
There are no returns or exchanges on Clearance, As-Is, or Final Sale merchandise.
Special Orders and Custom Orders require a 100% payment and are non-cancelable and non-refundable unless defective.
Upon delivery, carefully examine each piece in your order. If you wish to return any item for any reason, please contact Thos. Baker’s customer service at (844)-984-7539 within 2 days of your delivery. Delivery fees are not refundable, and customer is responsible for return shipping fees unless materials are damaged, imperfect, or defective.
Everything we ship is thoroughly inspected at several key points in our packaging and delivery process to make sure it's received in good condition. If the box or crate is damaged upon arrival it is your responsibility to note that on the bill of lading at time of delivery.
In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team or a customer care representative at (844)-954-7589 within 48 hours of the receipt of the product. We are not responsible for damages claimed if reported more than two business days after being received.